In healthcare operations, trust is the product.
Metolius handles the operations behind patient care — credentialing records, claims, payer contracts, and the data underneath them. The security posture is the starting point, not a retrofit.
Enterprise-grade by default.
Every organization on the platform gets the same controls — there is no "enterprise tier" for security.
SOC 2 Type II
Independently audited controls covering security, availability, and confidentiality.
HIPAA-compliant operations
PHI is handled under HIPAA-compliant process, not as an afterthought bolted onto a general-purpose tool.
Enterprise SSO
Your identity provider and your access policies — not a separate password estate to manage.
Role-based access control
Least privilege across entities: the right people see the right sites, and nothing more.
Full audit logging
Every action on the record, across every entity in the network, available for review.
Enterprise SLAs
Service levels in writing — and the dashboard that measures performance against them.
What that looks like day to day.
Access is scoped by entity
Multi-entity organizations get boundaries that match their real structure, so one site's team never sees another's data by default.
Operators work in the open
The dedicated team works your queues inside PracticeOS — the same system you watch — so there is no black box between the work and the record of it.
The posture is inherited, not improvised
Metolius runs on Continuant's enterprise security posture, built over three decades serving the world's largest health systems and insurers.
Bring your security review. We expect it.
We are used to enterprise diligence — send your questionnaire and we will work through it with your team.